Complaints

1. How to File a Complaint

If you are dissatisfied with our services or believe an error occurred, please contact us at info@glhusa.com.

Include your full name, contact information, and a detailed description of the issue.

2. Review Process

We acknowledge receipt of all complaints within 3 business days and aim to provide a full written response within 10 business days.

All complaints are handled confidentially and reviewed by a senior representative of Global Legal Hub USA.

3. Resolution and Escalation

If a resolution cannot be reached internally, you may request an independent review.

For notary-related matters, we comply with state-specific regulatory authorities (e.g., California Secretary of State or applicable notarial commission).

4. Record Retention

All complaints and resolutions are documented and retained for a minimum of 3 years to ensure accountability and transparency.